Customer patterns and how to deal

‏350 SAR

The training program for the “Customer Types” course aims to develop a deep understanding and practical skills to understand the needs and expectations of customers, understand their behaviors, and determine the keys to winning them and dealing with them.

35 Video
Telepresence
You can watch it on your phone
Certificate of the end of the educational journey
Easy payment methods
Instant support via WhatsApp
Course Trainer

غير محدد

Overview

The general objective of the course"Customer Styles>is to better understand and analyze customer behaviors and needs , with the aim of improving the company’s interaction with them and meeting their needs effectively. The software typically addresses several aspects related to customer behavior and preferences, It includes many concepts and skills associated with understanding their patterns.

Course Content
the beginning
Start here
Link to the trainee evaluation measurement tool
Techniques needed by the trainer and trainee
Training plan
Customer dealing skills
welcome
Introduction and importance of understanding customer patterns
Identify the types of customers
The importance of deep customer understanding
Customer dealing skills
Who is the customer?
Customer importance.
Ten customer needs.
Types of customers according to their personal purchasing patterns.
Customer expectations
What are the customer's expectations?
The need to manage customer expectations.
The need to manage customer expectations.
Customer value
Maintaining customer loyalty
Improving customer service and responding to their needs effectively and efficiently.
Learn loyalty building strategies such as loyalty programs, discounts and rewards
Learn how to evaluate customer experience and use feedback to improve service.
Study the dimensions of customer profitability analysis
Evaluate the profitability of the current customer
Customer life cycle analysis
Applying financial analysis techniques
Improving profitability strategies
Customer relationship management
Analyze customer needs and expectations
Develop customer guidance strategies
Using customer relationship management (CRM) technology
Clients with challenges and difficulties
Applying the principles of effective communication
Promote transparency and understanding
How to deal with the challenges and problems that arise during the provision of service to challenging clients in a constructive and effective manner
Excellence in dealing with customers
Increase customer satisfaction and loyalty
Activate positive communication
Apply best practices in customer service
Enhance understanding of products and services
Data analysis and reports
Thanks and appreciation