The Customer Service Excellence Program from the Halal International Training Center focuses on enhancing excellence in customer satisfaction, covering a comprehensive definition and types of service with their characteristics. It is presented through various training modules.
Training units:
Customer Service
Etiquette and protocol in customer service
Customer Service Provided
Outstanding customer service problem solving skills
Program objectives:
Discover the definition of customer service.
Explain the keys to customer service success.
Distinguish between customer service and premium service.
Understanding outstanding customer service.
Discuss etiquette and protocol in responding to customers.
Look at the customer service protocol.
Understanding phone calling tips.
Understanding the level of customer service provided.
Deriving dimensions of customer service quality.
Summarizing the skills of using questions and building relationships.
Acquire problem-solving skills.
Discuss the eight keys to outstanding customer service.