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About the course
Start here
Link to the trainee evaluation measurement tool
Techniques needed by the trainer and trainee
Training plan
customers service
welcome
Definition of customer service.
Keys to customer service success.
The difference between customer service and outstanding customer service.
evaluation 2 Questions
Etiquette and protocol in customer service
Outstanding customer service.
Etiquette and protocol in responding to customers.
Customer service protocol.
evaluation 2 Questions
Customer service provided
Telephoning tips.
Level of customer service provided.
Dimensions of the quality of customer service provided.
evaluation 2 Questions
Outstanding customer service problem solving skills
Skills in using questions and building relationships.
Problem solving skills.
evaluation 2 Questions
Certificate
Certificate

يسر مركز حلال العالمي للتدريب 

أن يرحب بكم في برنامجه المتميز

التمير في رضا العملاء

سائلين المولى عز وجل أن يوفقنا لتقديم برنامج يجتمع لكم فيه العلم والمتعة حيث تصطحبكم المدربة المتميزة الإستاذة نوف الرويس

في رحلة نحو التدريب الاحترافي المدعم بالإثباتات النظرية والتطبيقات العملية التي من شأنها زيادة قدرتكم على تقديم التدريب بالشكل المهني المطلوب بما يتماشى مع متطلبات العصر

  1. الاسم : ......................
  2. المؤهل :  .................... الحالة الاجتماعية: ...................
  3. الخبرات العملية :  ...................
  4. العمل الحالي مع شرح طبيعة العمل : .......................
  5. الهوايات :  ..................................
  6. تحدث عن نفسك في سطور :

................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

ماهي توقعاتك وأهدافك من البرنامج :

................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

I finished reading
About the course
Start here
Link to the trainee evaluation measurement tool
Techniques needed by the trainer and trainee
Training plan
customers service
welcome
Definition of customer service.
Keys to customer service success.
The difference between customer service and outstanding customer service.
evaluation 2 Questions
Etiquette and protocol in customer service
Outstanding customer service.
Etiquette and protocol in responding to customers.
Customer service protocol.
evaluation 2 Questions
Customer service provided
Telephoning tips.
Level of customer service provided.
Dimensions of the quality of customer service provided.
evaluation 2 Questions
Outstanding customer service problem solving skills
Skills in using questions and building relationships.
Problem solving skills.
evaluation 2 Questions
Certificate
Certificate

About the program:

The Customer Service Excellence Program from the Halal International Training Center focuses on enhancing excellence in customer satisfaction, covering a comprehensive definition and types of service with their characteristics. It is presented through various training modules.

Training units:

  1. Customer Service
  2. Etiquette and protocol in customer service
  3. Customer Service Provided
  4. Outstanding customer service problem solving skills

Program objectives:

  • Discover the definition of customer service.
  • Explain the keys to customer service success.
  • Distinguish between customer service and premium service.
  • Understanding outstanding customer service.
  • Discuss etiquette and protocol in responding to customers.
  • Look at the customer service protocol.
  • Understanding phone calling tips.
  • Understanding the level of customer service provided.
  • Deriving dimensions of customer service quality.
  • Summarizing the skills of using questions and building relationships.
  • Acquire problem-solving skills.
  • Discuss the eight keys to outstanding customer service.
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5 months ago

سلمى صالح

9 months ago

نورة العتيبي

دورة متميزة
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