About the program:
The Customer Service Excellence Program from the Halal International Training Center focuses on enhancing excellence in customer satisfaction, covering a comprehensive definition and types of service with their characteristics. It is presented through various training modules.
Training units:
- Customer Service
- Etiquette and protocol in customer service
- Customer Service Provided
- Outstanding customer service problem solving skills
Program objectives:
- Discover the definition of customer service.
- Explain the keys to customer service success.
- Distinguish between customer service and premium service.
- Understanding outstanding customer service.
- Discuss etiquette and protocol in responding to customers.
- Look at the customer service protocol.
- Understanding phone calling tips.
- Understanding the level of customer service provided.
- Deriving dimensions of customer service quality.
- Summarizing the skills of using questions and building relationships.
- Acquire problem-solving skills.
- Discuss the eight keys to outstanding customer service.