3
AR
3

Excellence in customer satisfaction

‏300 SAR

Number of seats available : 20

حافظ على ولاء عملائك واستمراريتهم وطور من جودة خدمتهم مع برنامج التميز في رضا العملاء في مركز حلال العالمي للتدريب.

(2)
20 Video
Telepresence
You can watch it on your phone
Certificate of the end of the educational journey
Easy payment methods
Instant support via WhatsApp
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Course Trainer

الأكاديمية

Overview

About the program:

The Customer Service Excellence Program from the Halal International Training Center focuses on enhancing excellence in customer satisfaction, covering a comprehensive definition and types of service with their characteristics. It is presented through various training modules.

Training units:

  1. Customer Service
  2. Etiquette and protocol in customer service
  3. Customer Service Provided
  4. Outstanding customer service problem solving skills

Program objectives:

  • Discover the definition of customer service.
  • Explain the keys to customer service success.
  • Distinguish between customer service and premium service.
  • Understanding outstanding customer service.
  • Discuss etiquette and protocol in responding to customers.
  • Look at the customer service protocol.
  • Understanding phone calling tips.
  • Understanding the level of customer service provided.
  • Deriving dimensions of customer service quality.
  • Summarizing the skills of using questions and building relationships.
  • Acquire problem-solving skills.
  • Discuss the eight keys to outstanding customer service.
Course Content
About the course
Start here Watch More
Link to the trainee evaluation measurement tool Watch More
Techniques needed by the trainer and trainee Watch More
Training plan Watch More
customers service
welcome Watch More
Definition of customer service. Watch More
Keys to customer service success. Watch More
The difference between customer service and outstanding customer service.
evaluation
Etiquette and protocol in customer service
Outstanding customer service.
Etiquette and protocol in responding to customers.
Customer service protocol.
evaluation
Customer service provided
Telephoning tips.
Level of customer service provided.
Dimensions of the quality of customer service provided.
evaluation
Outstanding customer service problem solving skills
Skills in using questions and building relationships.
Problem solving skills.
evaluation
Attachments

التميز في رضا العملاء.pdf

pdf file 403.43 kB
download

التميز في رضا العملاء وو.pptx

pptx file 6.72 MB

دليل المتدرب.pdf

pdf file 1.42 MB

دليل المدرب.pdf

pdf file 1.96 MB

الدليل التعريفي.pdf

pdf file 465.83 kB

دليل الفديوهات.pdf

pdf file 369.14 kB
Subscriber ratings and reviews
4 months ago

نورة العتيبي

دورة متميزة
1 month ago

سلمى صالح

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