Policies, Terms and Conditions

Policies

Integrity Policy

Forms of Integrity Violations

1. Cheating in Exams:
   Using unauthorized resources during online exams, such as online searches or written notes.

2. Submitting Non-Original Work:
   Presenting copied or plagiarized assignments or projects from other sources without permission or proper citation.

3. Unauthorized Collaboration:
   Collaborating with other trainees to complete assignments or exams in ways that are not permitted.

4. Falsifying Information:
   Providing false or misleading information in assignments, reports, or any training-related submissions.

5. Using Prohibited Materials:
   Using unauthorized materials, such as books or printed notes, during assessments or tasks.

6. Manipulation of Results:
   Altering or tampering with results using unethical or illegal methods to obtain better outcomes.

7. Bias or Favoritism:
   Granting unfair advantage to certain trainees without a legitimate academic or ethical basis.

These examples represent common violations in digital learning environments. Training centers consistently work to reduce such violations and ensure a fair and transparent learning environment.

Procedures and Penalties for Integrity Violations

Procedures

1. Monitoring and documenting violations.

2. Conducting investigations to verify evidence.

3. Applying disciplinary actions based on the approved penalty framework.

Penalties

• Official Warning: For minor violations.

• Suspension from Training: Temporary exclusion from certain training activities.

• Loss of Training Benefits: Serious violations may result in removal from the program and withholding of certification.

• Permanent Dismissal: For repeated or severe violations.

Violation Levels

Policy Application:
This policy applies to all beneficiaries of the Global Halal Training Center. Any violation will result in disciplinary action.

Digital Health and Safety Policy

This policy applies to all digital activities including:

• E-learning systems

• Online and remote assessments

• Official email accounts and communication platforms

• Databases and digital records

• Any approved digital tools or platforms

Commitments

1. Provide a suitable work environment and necessary equipment.

2. Maintain secure digital platforms and prevent unauthorized access.

3. Enhance digital awareness and cybersecurity practices.

4. Protect personal data in compliance with local and international privacy standards.

5. Promote balanced and healthy use of digital devices.

6. Require immediate reporting of cyber incidents or unsafe practices.

7. Conduct regular reviews to ensure continued effectiveness.

Anti-Discrimination and Equal Opportunity Policy

Key Roles

• Admissions Department: Receives disability disclosures and coordinates support.

• Quality Department: Reviews and approves accommodation plans.

• Trainers and Assessors: Implement approved accommodations respectfully and confidentially.

Commitments

1. Ensure equal opportunity for trainees with disabilities.

2. Provide necessary accommodations such as extra time, accessible classrooms, enlarged materials, or sign language interpreters.

3. Ensure facilities and digital systems are accessible.

4. Protect disability-related information with strict confidentiality.

5. Provide staff training on professional disability support.

6. Respond promptly to related complaints.

7. Conduct routine evaluation and improvement of accommodations.

Procedural Steps: Registration → Initial Evaluation → Accommodation Plan → Implementation → Follow-up.

Confidentiality Policy

This policy applies to:

• All staff members

• External examiners and assessors

• Contracted service providers

Confidential Information Includes:

• Exam results and performance evaluations

• Personal trainee records and documents

• Employee records

• Training files and institutional documents

All confidential information must be protected and accessed only for authorized purposes.

Attendance Policy

• Online attendance is equivalent to physical attendance.

• Trainees must attend at least 75% of the total training hours.

• Attendance is tracked and reported through the official virtual classroom system.

• Falling below required attendance may result in denial of certification.

Excused Absences: Accepted only with valid supporting documents.

Privacy Policy

The Global Halal Training Center commits to maintaining confidentiality and protecting personal data collected through training services.

We Collect:
Personal identity, contact details, educational/professional data, and payment information.

We Use Data For:
Enrollment, program delivery, certification, regulatory compliance, and service improvement.

Data Protection:
We apply cybersecurity controls, limited access permissions, and data processing policies.

Information Sharing:
Only when legally required or with approved training partners under confidentiality obligations.

Neutrality Policy

The Center is fully committed to impartiality in all training and certification processes.
Decisions are based solely on objective criteria and free from conflict of interest, favoritism, or external influence.

All staff and examiners must disclose any potential conflict of interest and comply with neutrality standards.

Refund Policy

Individuals

• Exceeding absence limit (25%): No refund.

• Refund request at least 48 hours before program: 80% refund (20% administrative fee).

• Less than 48 hours before program or after program begins: No refund.

Companies

• Refund request at least 48 hours before program: 50% refund.

• Less than 48 hours or post-start: No refund.

Refund Processing Time:

• Up to 14 business days for direct payments.

• Up to 21 business days for installment service payments (e.g., Tabby/Tamara).

Refunds are processed using the original payment method whenever possible.