Training Program Description
This training program focuses on Excellence in Customer Satisfaction, introducing participants to the definition, types, characteristics, goals, advantages, and disadvantages of customer service.
It aims to build a deep understanding of how to provide outstanding customer experiences that boost loyalty and enhance the organization's image.
General Objective of the Program
To achieve excellence in customer service by equipping participants with both fundamental and advanced skills to deliver an exceptional customer experience.
Target Audience
1-Customer service and support staff.
2-Public relations and corporate communications personnel.
3-Sales representatives and front desk employees.
4-Supervisors and managers aiming to enhance their customer service teams.
5-Anyone who interacts directly with customers or the public.
About course
Training Program Description
This training program focuses on Excellence in Customer Satisfaction, introducing participants to the definition, types, characteristics, goals, advantages, and disadvantages of customer service.
It aims to build a deep understanding of how to provide outstanding customer experiences that boost loyalty and enhance the organization's image.
Detailed Objectives of the Program
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Understand the definition of customer service.
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Explain the key success factors in customer service.
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Recognize the difference between regular and excellent customer service.
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Understand the concept of outstanding customer service.
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Discuss etiquette and protocol in responding to customers.
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Summarize customer service protocol.
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Understand key tips for effective telephone communication.
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Comprehend the levels of customer service provided.
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Identify the dimensions of customer service quality.
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Summarize techniques for asking questions and building customer relationships.
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Discover problem-solving skills in customer service.
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Discuss the eight keys to delivering excellent customer service.
