About course
Program Description:
The "Customer Types" training program aims to develop a deep understanding and practical skills for identifying customer needs and expectations, recognizing behavioral patterns, and determining key strategies to attract, engage, and retain various types of customers.
Program Objectives:
1. Introduce the concept of customer types and analyze different personality styles and interaction patterns.
2. Learn how to assess customers based on their behaviors and needs.
3. Enhance communication and interpersonal skills according to customer personality types.
4. Apply appropriate strategies to meet the expectations and needs of each customer type.
5. Learn how to provide tailored services that suit diverse customer preferences.
Target Audience:
1. Employees in marketing and sales departments.
2. Entrepreneurs and owners of small and medium-sized enterprises.
3. Students and researchers specializing in marketing and business administration.
